State Farm® Insurance Agent Roberto Montero

"True Professional! Roberto is one of the most experienced Insurance agents I have worked with. I recommend you calling him, his team is fabulous. He is a great business owner and a leader to his team. Life insurance is so important for your family, most don't think about it until it is too late. You can trust Roberto to find the correct policy for you. If you are a business owner with a team of employees and you don't provide benefits to them, Roberto can help you retain your employees and provide beneficial employee perks they will love."

"I always have a positive experience with the staff at this office when I need something. I had to file a hail damage claim recently and Sarah has been so supportive and efficient at getting me through the process! Definitely recommend them to anybody in Texas looking for insurance."

"I have my renter's policy with them. I just called to update my additional interest on the policy because my apartment complex is requiring that endorsement, but the lady Raquel who answered the phone was on the rush and also she need to be polite. If you are busy like agent the most respectful thing is to take the information from the customer and call them back when you finish up, so in that way you can provide the customer services that everyone deserve."

"Agent Stacey Miller was wonderful to work with. I needed to update my auto insurance for a replacement vehicle. She was prompt and efficient. She went beyond expectations by suggesting an individual that may be interested in purchasing my old vehicle. It worked out quite well. She is a credit to State Farm and Roberto Montero office!"

"Stacey, it was just a pure blessing that you called me! Thank you so much for your professional help with getting me and my husband a lower quote than we’re paying with Farmers for only liability liability on both vehicles! You got us comprehensive coverage for my BMW Z4 convertible & liability for my hubby. I look forward to having the pleasure of meeting you in person! Talk to you soon.😘"

"A lady collided with my son, and State Farm through Roberto Montero is her insurance. It was very difficult to reach anyone, hold times near an hour. It was at least two weeks after the accident by the time they finally made a decision on liability. When they reached out to us at that time, they did not tell us what to do next. Apparently they were waiting for physical paperwork from us in order to distribute payment. We reached out a couple days later to try to find out how to get payment and we were then advised that it would be another week because they needed us to send them physical paperwork through UPS. Meanwhile, our rental period is ending and State Farm has refused to extend it, even though we do not have payment yet and consequently can not buy a new car. So he's stuck without a car until we get the payment from State Farm in up to a week. Thankfully this was the other party's insurance and not ours, it never will be and we will be sure to tell everyone else that State Farm is unhelpful and inefficient. This is not Roberto's fault; however, he does have his name on the lady's insurance card and he does represent State Farm. I knew they would not care so I placed the review here so someone would take notice. I hope Roberto will let State Farm know that I had a poor experience and that they are not representing him well."

"Updated review, State Farm does not allow non US citizens or permanent residents to get a policy. They know the State of Texas does not allow immigrants to get a driver’s license to get a policy with them. 6 years with no accidents and they immediately want to cancel policy. This agent was not very helpful at all. After 10 years with them and when you need them they won’t help you out."

"Needed help with a couple of matters, one involving review of auto policy coverage and the other involving completion of a claim on homeowner's policy. Sarah was extremely helpful, patient, and courteous as she provided us with feedback on effects on premium for various coverage levels on auto policy. She then submitted, on our behalf, documentation to State Farm Claims for completion of roof/gutter work in order to expedite the return of funds being held until work was completed. the staff are super and must appreciated by this customer."

"I requested a change of policy through text expecting it to be a day or two before hearing back and within 15 minutes they had a new Declaration page in my email with the requested changes. They’re always super responsive. I’ve dealt with State Farm with different agents before and I’ve never received this quality of service. Super happy to call Roberto Montero and his team at my side when it comes to insurance!!! I strongly recommend if you’re reading this to give them a call and be prepared for the BEST customer service."

"Efficient and helpful staff. I personally have a policy with State Farm and always refer clients, friends and family to Roberto's office and have them ask for Sarah! Sarah is always available to answer our questions and get policies issued very quickly. Thank you for all you and your staff's hard work!"