State Farm® Insurance Agent Roberto Montero

"I requested a change of policy through text expecting it to be a day or two before hearing back and within 15 minutes they had a new Declaration page in my email with the requested changes. They’re always super responsive. I’ve dealt with State Farm with different agents before and I’ve never received this quality of service. Super happy to call Roberto Montero and his team at my side when it comes to insurance!!! I strongly recommend if you’re reading this to give them a call and be prepared for the BEST customer service."

"Efficient and helpful staff. I personally have a policy with State Farm and always refer clients, friends and family to Roberto's office and have them ask for Sarah! Sarah is always available to answer our questions and get policies issued very quickly. Thank you for all you and your staff's hard work!"

"I called the office to get Insurance Certificates for the two policies that cover our HOA. I needed them fairly quickly to satisfy the requirements for an HOA Resale Certificate. Luke handled the request efficiently and in almost no time! He also updated all of our HOA contact information while I was on the phone with him. Great job!"

"(Translated by Google) Excellent service and very well qualified staff. I would definitely recommend it to all my friends and acquaintances. (Original) Excelente servicio y un personal de atención muy bien calificado. Sin dudas lo recomendaría a todos mis amigos y conocidos"

"I have worked with Roberto for over 10 years and his expertise is top notch! Any time I had a question about my policy, he would respond thoroughly and promptly. Not only have I used him for my Auto and Renters insurance, but he was able to set my family and I up with a great life insurance plan too! When it comes to insurance, there can be a lot of options on who to choose from, but with Roberto's many years of experience and kindness, there is no other person I would trust my insurance needs with other then him."

"I moved to Texas in 2013 from Nebraska and had to switch to a Texas agent. I found Roberto through Google and set up an appointment. I have been with State Farm for close to 30 years so far, but my dealing (or should I say lack of) with Roberto has forced me to switch. In 9 years and countless vehicle changes, adding new kids and then attempting to remove kids from my policy as they got married has always proved challenging to get Roberto’s office to follow through. I found out about 3 months ago that one of my daughters who has been married for over three years was still on my policy and I’ve been paying for her the entire time. Took my four attempts with Roberto’s office to finally get her removed form the policy. I decided to shop around and switch insurance companies over a month ago. My new agent sent over the cancellation, Roberto confirmed receipt of cancellation (first email communication I’ve had from him in 9 years). Monday I received an invoice saying my automatic payment was scheduled for October , so I emailed Roberto twice before I got a response. He again confirmed the policy was cancelled. Got me motivated to look at my checking account and realized State Farm withdrew money a week ago for a policy that was cancelled. Long story longer, if you want an agent that doesn’t do what they say and doesn’t communicate with you, please go ahead and use Roberto."

"Roberto and his staff are amazing! I've never had an insurance agent so dedicated to protecting you and your loved ones. He is knowledgeable and passionate about what he does. He sat down with me for an hour and gave me a crash course on various coverages that previously went over my head. He took the time to explain everything to me in detail in a way that was easy to understand. I now feel confident that I am on the right path of protecting myself and my family's future. Long story short. If you're looking for a solid insurance agent. Look no further. Call Roberto Montero. Thank you for everything you do!"

"Roberto is an amazing agent that not only knows more about Life Insurance than anyone I know, he is an amazing business owner. I have always believed see how a business owner treats his employees and you can understand his character. Roberto is truly passionate about helping his team be their best first, then that trickles to great customer service."

"Roberto is very attentive to his clients, and walks them through their options candidly based on their needs and goals with regards to life insurance. I highly recommend you ask for Roberto if you are in the beginning stages of exploring your life insurance options!"

"Anytime that I pick up the phone, I’m greeted warmly and professional by Alicia or Roberto aka the Dream Team. These two are awesome! They are very fast, efficient, and make you feel like family. I highly recommend EVERYONE to sign up with them! If you want superior service, look no further!"

"Alicia and their team always finish everything quickly and you don't have to wait on automated phone line to get your questions answered. I am so glad I have switched to state farm. They have always been trustworthy and I have used them for more than a year now. I actually had to call them several times because of my dog biting someone and they helped me so well. Also, was easy to cancel any claims that didn't go through and they called back to check to make sure everything was okay. Really love their service!"