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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Raquel odreman Cristakos

March 23, 2023

5  out of  5 rating by Raquel odreman Cristakos
"(Translated by Google) Excellent service and customer care (Original) Exelente servicio y atención al cliente"


March 16, 2023

5  out of  5 rating by MIKE LOZANO
"Knowledgeable kind agent."

Larisa Tolstykh

March 13, 2023

5  out of  5 rating by Larisa Tolstykh
"Very professional team!"

Bryan Gordon

March 8, 2023

5  out of  5 rating by Bryan Gordon
"I have worked with Roberto for over 10 years and his expertise is top notch! Any time I had a question about my policy, he would respond thoroughly and promptly. Not only have I used him for my Auto and Renters insurance, but he was able to set my family and I up with a great life insurance plan too! When it comes to insurance, there can be a lot of options on who to choose from, but with Roberto's many years of experience and kindness, there is no other person I would trust my insurance needs with other then him."

Barry Gomez

March 7, 2023

5  out of  5 rating by Barry Gomez
"Since I moved to Austin 5 years ago, I've been trying to find a insurance policy that would fit with my future plans and Roberto and his team helped me out, and now I have a great future planned out."

Kyle Shapiro

January 7, 2023

5  out of  5 rating by Kyle Shapiro
"This location is great. They have helped me for so many years now. From when I was a child until now. I recently canceled my last policy with them because I sold my house and moved to a different state, but wanted to say that I highly recommend them."

Ben Bretz

September 28, 2022

1  out of  5 rating by Ben Bretz
"I moved to Texas in 2013 from Nebraska and had to switch to a Texas agent. I found Roberto through Google and set up an appointment. I have been with State Farm for close to 30 years so far, but my dealing (or should I say lack of) with Roberto has forced me to switch. In 9 years and countless vehicle changes, adding new kids and then attempting to remove kids from my policy as they got married has always proved challenging to get Roberto’s office to follow through. I found out about 3 months ago that one of my daughters who has been married for over three years was still on my policy and I’ve been paying for her the entire time. Took my four attempts with Roberto’s office to finally get her removed form the policy. I decided to shop around and switch insurance companies over a month ago. My new agent sent over the cancellation, Roberto confirmed receipt of cancellation (first email communication I’ve had from him in 9 years). Monday I received an invoice saying my automatic payment was scheduled for October , so I emailed Roberto twice before I got a response. He again confirmed the policy was cancelled. Got me motivated to look at my checking account and realized State Farm withdrew money a week ago for a policy that was cancelled. Long story longer, if you want an agent that doesn’t do what they say and doesn’t communicate with you, please go ahead and use Roberto."

Tamara Mather

September 21, 2022

5  out of  5 rating by Tamara Mather
"Roberto and his staff are amazing! I've never had an insurance agent so dedicated to protecting you and your loved ones. He is knowledgeable and passionate about what he does. He sat down with me for an hour and gave me a crash course on various coverages that previously went over my head. He took the time to explain everything to me in detail in a way that was easy to understand. I now feel confident that I am on the right path of protecting myself and my family's future. Long story short. If you're looking for a solid insurance agent. Look no further. Call Roberto Montero. Thank you for everything you do!"

Justin Chen

August 8, 2022

5  out of  5 rating by Justin Chen
"Roberto is such a nice guy. He keeps his advice informational and educational. Highly recommend!"

Linda Donegan

August 5, 2022

5  out of  5 rating by Linda Donegan
"Roberto has been our State Farm agent for years. We always receive prompt attention to any questions we may have and expert advice on best policy coverages for our entire family. Thank you Mr. Montero for taking such good care of us!"

Dwayne S.

June 1, 2022

5  out of  5 rating by Dwayne S.
"Roberto is amazing and really knows how to recommend the right plan for his clients . It is nice to have a advocate in the insurance field that I can trust to do the right thing for my needs."

Terry Klein

March 30, 2022

5  out of  5 rating by Terry Klein
"Roberto is an amazing agent that not only knows more about Life Insurance than anyone I know, he is an amazing business owner. I have always believed see how a business owner treats his employees and you can understand his character. Roberto is truly passionate about helping his team be their best first, then that trickles to great customer service."

Andrius Streit

March 30, 2022

5  out of  5 rating by Andrius Streit
"Roberto is very attentive to his clients, and walks them through their options candidly based on their needs and goals with regards to life insurance. I highly recommend you ask for Roberto if you are in the beginning stages of exploring your life insurance options!"

Sharon D. Bailey

August 17, 2021

5  out of  5 rating by Sharon D. Bailey
"Anytime that I pick up the phone, I’m greeted warmly and professional by Alicia or Roberto aka the Dream Team. These two are awesome! They are very fast, efficient, and make you feel like family. I highly recommend EVERYONE to sign up with them! If you want superior service, look no further!"

Taeyoun Mckinzy (Taesian TV)

June 28, 2021

5  out of  5 rating by Taeyoun Mckinzy (Taesian TV)
"Alicia and their team always finish everything quickly and you don't have to wait on automated phone line to get your questions answered. I am so glad I have switched to state farm. They have always been trustworthy and I have used them for more than a year now. I actually had to call them several times because of my dog biting someone and they helped me so well. Also, was easy to cancel any claims that didn't go through and they called back to check to make sure everything was okay. Really love their service!"

mary gtz

May 13, 2021

5  out of  5 rating by mary gtz
"I just want to thank Alicia and the team that works here. Always so friendly willing to help, they always call back if you leave a voicemail. Thank you so much for all you do!"

L Hernandez

May 13, 2021

5  out of  5 rating by L Hernandez
"The staff is professional and knowledgeable about insurance related questions. They are always ready to help you over the phone and in person. I highly recommend agent Roberto Montero and his staff."

John Schexnayder

January 21, 2021

5  out of  5 rating by John Schexnayder
"I have found them to be helpful and responsive when needed. Good folks also, Alicia helped me last time."

Benjamin Shalifoe

December 31, 2020

5  out of  5 rating by Benjamin Shalifoe

Nicole Garibay

October 29, 2020

5  out of  5 rating by Nicole Garibay
"Low insurance & super responsive & efficient. Alicia & the rest of the staff are great! Emails & questions are always answered promptly & policy changes (e.g. renters insurance & car insurance) are updated same day & in most cases within an hour. They work to get you the best rate possible. I’ve never had lower insurance while still maintaining great coverage. Very satisfied."

Razzle Dazzle

September 30, 2020

5  out of  5 rating by Razzle Dazzle
"I've been with Roberto Montero for 11 years. I have never had any problems. Always helpful, and considerate. Highly recommend."

Ivis Matos

August 3, 2020

5  out of  5 rating by Ivis Matos
"(Translated by Google) The agents at the Roberto Montero office are truly helpful, very professional and willing to help at all times. After the total loss of my vehicle, they have been attentive throughout the process. Very grateful to Roberto Montero's agents. They will have many successes, I highly recommend them. Thank you very much Roberto, Alicia and Arturo are the best (Original) Los agentes de la oficina de Roberto Montero son verdaderamente colaboradores, muy profesionales y dispuestos a ayudar en todo momento. Luego de la perdida total de mi vehiculo ellos han estado atentos en todo el proceso. Muy agradecida de los agentes de Roberto Montero. Tendran muchos eitos , los recomiendo altamente. Muchas Gracias Roberto, Alicia y Arturo son los mejores"

Victor Ramirez

June 10, 2020

5  out of  5 rating by Victor Ramirez
"Roberto, Alicia and the entire team are phenomenal. They have been so helpful and kind and they’re always available. Since moving to Austin in the past year they have made the transition easier and enjoyable. Highly recommend these pros!"

John Moore

June 9, 2020

5  out of  5 rating by John Moore
"Quick to respond and provides solutions to my questions. Highly recommended!!"

Shelby Thompson

May 19, 2020

5  out of  5 rating by Shelby Thompson
"I have nothing but nice things to say about the Roberto Montero Statefarm team. Alicia is so attentive and responsive to my emails. She checks on me every now and again to make sure everything is doing alright. If anyone’s interested in insurance AND an amazing staff this is definitely who you should be calling."